To request help on any support issue, please log a support request on the HelpDesk.

This is the preferred method of raising support issues, any emailed requests will be referred back to the HelpDesk. Use of the online helpdesk enables us to provide better, quicker support by keeping all information relating to your problem or issue in one place.

Before submitting a helpdesk ticket

Please check the online manual and our Web Hosting FAQ, as your question may be answered there.

Normal Support Hours:

Our servers are monitored 24*7 for any network, hardware or server software downtime. The support hours below relate to availability of sales and support staff to answer questions and provide technical assistance for your hosting account:

8 a.m. to 11 p.m. U.K. time, 7 days a week including UK Bank Holidays.