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UK Domain Name Terms and Conditions

General Domain Registration Terms and Conditions

In addition to the terms and conditions set out on our website here, the registration and renewal of UK domain names (.uk, .co.uk, .org.uk, etc.) is also governed by the terms and conditions of Nominet, which can be viewed here: Nominet Terms and Conditions

Customer Service and Support

Our goal at Way to the Web Ltd is to provide a reliable and responsive service. If you have any questions or problems regarding our domain registration services, please contact us either by email at sales@waytotheweb.com, or via our online helpdesk. We aim to respond within 24 hours to any contact made by either method.

Complaints and abuse reporting policy

For any complaints regarding our domain services,  or to report abuse related to domains registered via Way to the Web Ltd, please contact us at sales@waytotheweb.com. We aim to respond to any such complaint within 24 hours and will do our best to resolve any problems swiftly and directly. However, if you are not satisfied with our response to your complaint regarding UK domain services, you can either transfer your domain to another registrar or contact Nominet directly.

Domain Renewal and Expiry Policy

For any domain you have registered through Way to the Web Ltd, we will send notification to you by email at least 30 days before the expiry date of your domain name, and will send at least two follow-up reminders if renewal payment is not received. It is your responsibility to ensure that we have your current working email address.  If no response or payment is received to our renewal reminders, the domain will be allowed to expire. If any email or website services are associated with the domain, these will cease to function if the domain expires.

Transfer Policy

If you wish to transfer your domain to another registrar or service provider, please contact us via email at sales@waytotheweb.com. There is never any charge for transferring a domain to another provider. We aim to comply with any transfer request within 24 hours if we are able to do so.

Contact Information

The most efficient and preferred method of contact is email, and we aim to respond to your email within 24 hours.

General:
sales@waytotheweb.com


Support:
Please use our Online Helpdesk

Fax:
0118 961 2313

Telephone:
0118 961 2313

Postal Address:
Way to the Web Limited
73 Donaldson Way
Woodley, Reading
Berkshire
RG5 4XL
United Kingdom

Company Details:
Registered Company No. 03829549

VAT No. GB 724524447


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